Academy Operations Specialist/PA

Virtual Business Support ExecutiveJan 2024 - Feb 2025

Liruss Virtual Business Support Services Ltd

Office administration. Recordkeeping. Report Development. Scheduling. Diary Management. Administrative support. Calendar Management. Travel administration. Minute Taking. Transcription and dictation. Social Media (LinkedIn, X, Facebook, Instagram, Tiktok). Website Management. Travel/Accommodation Booking. Xero/Similar accounting software

TranscriptionistJan 2021 - Dec 2024

Cvg Transcription

Using a foot pedal, headset and transcribing software (Liberty) to take dictation of Film/TV media, and occasional lecture content.. Review and edit transcribed reports and correct material for spelling and grammar.. Applied audio quality control techniques to provide accurate transcripts from low quality audio.. Verified accuracy of transcribed material, using search engines results, prior to finalization.. Followed specific guidelines and style rules to meet clients requirements and maintain consistency.. Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.

Company Secretary/Directors AssistantJan 2021 - Feb 2025

Turner Rigging Ltd.

Collating expenses and receipts, putting into reports in Excel for accountant.. Creating and maintaining accounts, such as Dart Charge, Congestion Charge.. Booking of travel and accommodation.. Booking services for vehicles.. General admin duties.

Academy Operations Specialist/PaOct 2018 - Present

St James’S Place Wealth Management

Provided support for eleven Academy Development Managers, and on an ad-hoc basis this could be more to cover for illness or holidays.. Booking of travel, accommodation, meals and meeting rooms.. Setting up of meetings or workshops, making sure correct paperwork is ready for the session, tea and coffee available and lunch, if provided.. Experience of entering and pulling data in Salesforce.. Developed strong communication and organizational skills through working with managers, partners and colleagues.. Worked effectively in fast-paced environments.. Ran errands and provided general office support in a professional environment.. Completed paperwork, recognizing discrepancies and promptly addressing for resolution.. Developed and maintained courteous and effective working relationships.

ReceptionistJan 2016 - Dec 2018

Simply Orthodontics

Provided clerical support to company employees by copying, faxing, and filing documents.. Resolved customer problems and complaints.. Confirmed appointments, communicated with patients, updating of patient records.. Maintained confidentiality of information regarding clients and company.. Responded to inquiries from callers.. Answered central telephone system and directed calls accordingly.. Kept reception area clean and neat to give visitors a positive first impression.. Collected card and cash payments, processed transactions and updated relevant records.. Organized, maintained and updated information in computer databases.. Handled assignments independently with good judgement and critical thinking skills.

Locality Care ManagerJan 2014 - Dec 2016

Iccm

Established open and professional relationships with team members to achieve quick resolutions for various issues.. Conducted training and mentored team members to promote productivity and commitment to friendly service.. Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.. Supervised team members to confirm compliance with set procedures and quality requirements.. Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.. Educated employees on organizational missions and goals to help employees achieve success.. Provided the highest quality of support to those with learning disabilities, physical disabilities or those with a mental illness.

Support Care WorkerJan 2012 - Dec 2014

Aspirations Care

Support WorkerJan 2011 - Dec 2012

Crossroads Care

Support Worker/Team LeaderJan 2010 - Dec 2011

Action4housing

Sales AssistantJan 2008 - Dec 2009

Jones Bootmaker

Health Care AssistantJan 2008 - Dec 2009

Hereford County Hospital

Anatomy And Physiology Level 32024

Emd Beauty

Company Secretary/Directors Assistant

Turner Rigging Ltd.

Health And Social Care Level 2 & 32008

Hereford Pct

English, Maths, Science, Art, Psychology, History, Health And Social Care - C2002

Kingstone High School - Hereford Sixth Form College