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Successful Operations and Management specialist with 18 years of experience addressing all aspects of management and operations of customer services from frontline level to C-level. Expert at providing relevant information and options to successfully...
see detailsSkills Logistics planning coaching housekeeping security hospital Customer services (B2B and B2C) Onsite and remote services Customer performance metrics Financial Forecasting Performance management systems Customer management procedures knowledge Operational budget forecasting Policies and procedures Staff Management Strategic planning Coaching and mentoring Business planning Project Management Food preparation and safety Employee scheduling Staff training/development Product development Risk analysis and management Supply Chain Management SAP expertise CRM proficient (Zendesk, Freshdesk, Daktela, Dixa) Calls,Emails and Live chat Escalation management CRM software proficiency Brand representation Payment management Troubleshooting Team training and development Shipping coordination Escalation control Team Leadership English: Native language International Senior Learning & Development Trainer, Proficient FREELANCE Malay C2, Proficient Mandarin C1, Advanced Cantonese C1, Advanced Danish C1, Advanced Handling, Advanced Languages: Native language Corporate Flight Attendant Training, Well versed mentor operations management communications supply chain shipping agile interfaces lean manufacturing medical health radio television
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