Customer Service Advisor

It Support Coordinator -

Pathway Support Uk

Managed the CRM system by handling daily calls and emails, ensuring timely responses to inquiries and maintaining accurate records. Arranged PIP (Personal Improvement Plan) and PEP (Performance Evaluation Plan) meetings, facilitating effective communication between team members and management.. Assisted with applications and employment processes, ensuring all relevant information was collected and documented.. Managed appointments for team members, optimizing schedules and enhancing overall productivity.. Updated documents and policies regularly to reflect current practices and compliance requirements.. Updated hardware and software applications to ensure systems were functioning optimally and securely.

Customer Service Advisor -

Ee Billing Team

Handled customer inquiries regarding billing and account management, demonstrating strong problem-solving skills.. Scheduled call backs, resolved and closed open cases, logged reports. Assisted customers with number porting, ordered replacement SIM cards, and managed lost or stolen device reporting.. Escalated complex queries to relevant departments, ensuring timely and effective resolutions for customer concerns.. Maintained detailed records of customer interactions and transactions, contributing to overall service quality improvement.. Received positive feedback for maintaining high customer satisfaction ratings and efficient service delivery

Customer Service Advisor - Present

Albert Flow

Managed inbound calls from customers, providing prompt and effective resolutions to complaints and inquiries.. Utilising CRM systems. (Albert Flow) by ensuring timely responses to inquiries and maintaining accurate records.. Closed tickets efficiently, ensuring all customer issues were documented and followed up as needed.. Assisted customers with billing queries, processed orders, and facilitated the return of equipment.. Issued refunds and compensation to customers in accordance with company policies, enhancing customer loyalty.. Troubleshot network and device issues, providing technical support on data plans, smart features, and apps.. Engaged with customers to educate them about services and solutions, improving their overall experience.

Business Information Technology

Birmingham City University