Virtual assistant and customer service advisor

Virtual Assistant And Customer Service AdvisorOct 2020 - Present

Totalcare Physiotherapy Clinic

Provide administrative support, including scheduling appointments, managing emails, and organizing documents.. Assist customers via phone, email, and live chat, ensuring prompt responses and issue resolution.. Handle order processing, refunds, and returns while maintaining customer satisfaction.. Maintain and update CRM systems to track customer interactions and service history.. Manage social media accounts, engage with customers, and respond to inquiries professionally.. Coordinate with different teams to ensure seamless communication and efficient service delivery.. Conduct research, compile reports, and assist in project management tasks as needed.. Implement strategies to improve customer retention and satisfaction.

Customer Service RepresentativeDec 2017 - May 2020

Totalcare Physiotherapy Clinic

Handled high-volume customer inquiries with professionalism and efficiency.. Assisted in troubleshooting technical issues and provided step-by-step guidance.. Processed orders, payments, and account modifications accurately.. Resolved complaints effectively, ensuring customer satisfaction and loyalty.. Provided administrative support, including data entry and documentation management.

Bachelor Of Science2008

Madonna University, Nigeria